Privacy Policy

Last Updated: 23rd January 2024

1. Introduction

This privacy notice explains in detail the types of personal data we may collect from you when you interact with us. It also explains how we store and handle your data and how we protect it.

We have included considerable information in this privacy notice, as we think it’s important that you’re fully aware of your rights, and how Playground Facilities Limited uses your data. When you are using our website, Playground Facilities Limited is the data controller.

We hope the following sections will pre-empt any questions that you may have. However, if you require any further information, please contact us.

Likely, we’ll occasionally need to update this privacy notice. We’ll notify you about any significant changes, but you’re welcome to come back and refer to it regularly.

2. Explaining the legal bases we rely on

The law on data protection sets out several different reasons why a company may collect and process your data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you send us a request using the contact form on our website.

We’ll always make it clear to you which personal data we are collecting about a particular service.

Contractual obligations

In certain circumstances, we need your data to comply with our contractual obligations. For example, when you instruct our services or for us to act on your behalf.

Legal compliance

We may need to collect and process your data if the law requires us to do so.

For example, forwarding personal data to a regulator or law enforcement body regarding investigations of fraudulent or criminal activity.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way that might reasonably be expected and as a part of running our business.

This does not materially impact your rights, freedom, or interests. For example, if we have identified a potential issue, we may contact you to advise you of any developments that are likely to benefit you.

3. When do we collect your personal data?

Whenever you visit our website.
When you use the contact form on the website.
When you enquire about our services.
When you instruct our services.
When you contact us through any means with queries, complaints etc.
When you provide a testimonial.
When you complete any forms, documents or paperwork.
Where we have a vital interest, for example, we may have to provide personal information if you have an accident.
When you’ve given a third-party permission to share information with us that they hold about you.

You may be introduced to us by companies recommending our services because they complement their own. We have no obligation to accept introductions from such companies, we do not receive or pay any fees for the receipt of your enquiry from a third party and we act entirely separately from any company recommending our services.

4. What sort of personal data do we collect?

Details of your name, address, job title and contact details.
Details of your company, specifically related to our services.
Details of your interactions with us through telephone, email or in writing.

For example, we retain notes and records from our conversations with you, details of any complaints or comments you make, details of the relevant website pages you visit and how and when you contact us.

Copies of any documents you provide relating to the services we provide that you instruct or enquire about.
Information gathered by the use of cookies in your web browser.
Bank account details (if you provide them) to process any payments.

5. How and why we use your data

We want to give you the best possible client experience. One way to achieve this is by understanding exactly who you are and combining this with the data we hold about you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing you with the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find more information in the section below, entitled, what are my rights?

Remember, if you choose not to share your data with us, or refuse certain contact permissions, we might not be able to provide you with some of the services that you’ve asked for.

For example, if you ask us to delete your records before the completion of an installation, this may prevent us from reaching a satisfactory outcome.

6. Data Sharing

If you instruct our services, you may specifically ask us to gather documentation on your behalf available from third parties. In these circumstances, you will need to provide us with specific written consent, and we will need to share relevant information with the third party.

From time to time we outsource certain business functions, such as administration services and legal services to provide you with the best possible service. All our outsourced providers are professional in their fields and have strict data processing procedures in place.

7. Data Retention

Once a service has concluded, we retain your records for a period of no longer than six years. We do this in case your information is required for any reason, following the completion of the service.

During the time that we hold your records, we may contact you on a ‘legitimate interest’ basis if new developments occur that are likely to affect you particularly if the information we are providing to you will be of benefit.

Personal information to third parties may be disclosed if we sell all, or a section, of our business and/or assets to a third party.

8. How we protect your data

We know how much data security matters to all our clients. With this in mind, we treat your data with the utmost care and take all appropriate steps to protect it.

9. What are your rights over your data?

Here’s an overview of your different rights. You have the right to request:

Access to the data we hold about you, free of charge in most cases.
The correction of your data when it’s incorrect, out of date or incomplete.
That we stop using your data for direct marketing.
That we stop any consent-based processing of your data after you withdraw that consent.

You can contact us to request to exercise these rights at any time. Our contact details are in Section 10 (below). If we choose not to action your request, we will explain the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your data, you have the right to change your mind at any time and withdraw your consent. This can be withdrawn by simply contacting us and letting us know.

Where we rely on our legitimate interest

In cases where we are processing your data based on our legitimate interests, you can ask us to stop for reasons connected to your situation. We will adhere to this unless there is an alternative legal basis for us to continue processing your data, such as under contract.

Direct marketing

You have the right to discontinue the use of your data for direct marketing activity through all channels, or selected channels. We will always comply with your request. Simply contact us using the details below to opt out or amend your marketing preferences.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy notice.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10. Any questions?

We hope this privacy notice has helped set out the way we handle your data and your rights to control it. If you have any questions please contact our Data Protection Officer. The contact options are detailed below:

Playground Facilities Limited.,
Unit 15 Horseshoe Business Park,
16 Lye Lane,
Bricket Wood,
St. Albans AL2 3TA

Phone: 01923 673977
Email: [email protected]

In the unlikely event that your query is not resolved satisfactorily, you have the right to lodge a complaint with the Information Commissioner’s Office by telephone: 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK

We are registered with the Information Commissioners (ICO) and our registration number is: ZB075023.